FAQs
How do I choose the right size?
Throw (sofa/chair), Large Throw (sofa/queen topper),
Bed Blanket (full coverage). See our size guide for exact cm/in.
What’s the difference between recycled wool, lambswool, and cashmere?
Recycled wool - warm, characterful
Lambswool - soft, lightweight
Cashmere - feather-soft luxury
Is recycled wool itchy?
Recycled wool has a traditional, textured handfeel. For bare skin
softness, pick lambswool or cashmere.
How do I care for my piece?
Air between uses, spot clean, and gently de-pill with a
wool brush/comb. Avoid frequent washing; follow the care label.
Do you offer gift wrap or notes?
Yes, add a gift note at checkout.
Gift orders ship without prices.
Where do you ship and how long does it take?
From Edinburgh to the UK, Ireland, and international.
UK/IE typically 2–5 working days; international
varies by service.
What’s your returns policy?
Unused items in original condition within 30 days.
Start a return via your order confirmation email.
Do you restock sold-out colours?
Often, but we work in small batches,
join back-in-stock alerts to be notified.
Can you do corporate gifting or custom branding?
Yes, curated sets and bespoke labels options available.
Typical MOQs 25–100; lead times 2–6 weeks after approval.
How much is shipping?
Rates are shown at checkout. Free shipping
over £50 in the UK/IE (exclusions may apply).
Do you ship internationally and will I pay duties/VAT?
Yes. International orders may incur local
taxes/duties payable by the recipient.
Can I change my delivery address after ordering?
If your order hasn’t shipped, email us ASAP and we’ll update it.
What’s your returns window?
30 days from delivery for unused items in
original condition/packaging.
How do I start a return or exchange?
Use the link in your order email or email us
contact@houseofglenmore.com
with your order number.
When will I receive my refund?
Within [3–5 working days] of us receiving your
return; banks may take 5–10 days to show funds.
What if my item is damaged or incorrect?
Email photos within 48 hours of delivery and
we’ll put it right (replace or refund).